Terms & Conditions
Contents
Complaints
Links
Product and Price Information
Ordering
Mail Order
Availability
Payment
Credit/ Debit Cards
PayPal
Handling and Dispatch
Packaging
Shipping
Delivery
Ownership and Risk
Customs Duties
Value Added Tax Refunds
Cancellations, Exchanges and Returns
Goods Incorrectly Supplied/ Damaged/ Faulty on Receipt
Consumer Protection Regulations
Law
It is the aim of The Organic BodyCare Shop Ltd to make your shopping experience as straightforward and satisfactory as possible.
If you have any queries about our products, services, terms and conditions or policies please do not hesitate to contact us by email on info@theorganicbodycareshop.com or telephone 01557 332473 (Monday-Saturday 10am to 5pm).
TheOrganicBodyCareShop.com (hereinafter referred to as the Website) is owned and operated by The Organic BodyCare Shop Ltd, a limited company registered in Scotland (Company Number SC316419) whose registered business address is:
8 Castle Street, Kirkcudbright, Dumfries and Galloway, DG6 4JA, Scotland.
The goods offered for sale on this website are offered for sale by The Organic BodyCare Shop Ltd.
Your contract for purchases made through this web site is with The Organic BodyCare Shop Ltd.
In accessing this website you agree to be bound by these Terms & Conditions.
If you do not agree to be bound by these Terms & Conditions you may not access or use this site.
These Terms & Conditions apply to all transactions for the sale of goods via the Website.
Please read them carefully.
Your statutory rights are not affected by anything in these Terms & Conditions.
The Organic BodyCare Shop Ltd reserves the right to change these Terms & Conditions at any time.
Any such change will be effective from the date the change is posted on the Website.
Complaints
If you have a complaint please
email complaints@theorganicbodycareshop.com or
telephone us on 01557 332473 (Monday-Saturday 10am to 5pm).
We will endeavour to deal with any complaint within three working days of receiving it.
If we are unable to resolve your complaint immediately we will keep you informed of the progress of what we are doing to resolve it and aim to bring it to a resolution as soon as possible.
Links
Any links to other websites provided on this Website are provided for your convenience only.
The Organic BodyCare Shop Ltd has no control over the content or operation of such websites and provision of a link does not constitute any kind of endorsement of such websites or any connection with their operators.
Visits to such sites are made at your own risk and The organic BodyCare Shop Ltd accepts no responsibility for any consequences of such visits.
Product and Price Information
The Organic BodyCare Shop Ltd takes great care to ensure that all product and price information on the Website is accurate.
If you find an error on the Website please contact us and we will rectify it as soon as possible.
The product and price information provided on this Website may contain unintentional inaccuracies or typographical errors.
Any liability for any such inaccuracies or errors, however arising, is expressly excluded to the fullest extent permitted by law.
Product illustrations are for guidance only.
We reserve the right to supply a product which may not appear identical to the illustration but which is identifiably the same product.
We make every endeavour to represent colours as accurately as possible but exact colour representation is not always possible because of differences in the way that different browsers and different computers display colours.
We reserve the right to adjust prices, offers, goods and specifications of goods on the Website at our discretion at any time.
All orders received before such a change will be processed at the prices in effect at the time the order was placed.
The Organic BodyCare Shop Ltd reserves the right to withdraw goods offered for sale from the Website at any time.
Ordering see also Telephone Orders (below)
We aim to make it straightforward to order from our online shop.
If you have any difficulty please do not hesitate to contact us.
When you have selected an item you wish to purchase select the quantity you require then click the ADD TO BASKET button to put the item(s) onto your order.
When you have added all the products you require click the CHECKOUT button. You will be asked for the information we need in order to process your order.
An order can easily be cancelled or changed up to the point at which you click the PLACE ORDER button on the Checkout page.
If you wish to cancel or change an order after that see Cancellations and Returns below.
All orders placed via the Website are subject to acceptance by The Organic BodyCare Shop Ltd.
We reserve the right not to accept an order for any reason and will not be liable to the party placing the order or to anyone else in these circumstances.
After submitting an order you will be sent an order acknowledgement email with your order number and details of the goods that you have ordered.
Please note this email is an acknowledgement and does not constitute legal acceptance of your order.
Acceptance of your order and the formation of a contract between us will take place when goods you ordered have been despatched to you.
Please check the details on the acknowledgement email and contact us as soon as possible if anything is not as you intended/ expected it to be.
We recommend that you print the acknowledgement email and retain it for your reference.
Telephone Orders
We welcome ordersby telephone.
Simply phone us giving the Product Name and Brand, our Product Number (if possible - these numbers are beside each product here on the website),
the quantity of each product you would like, who you would like it sent to and how you would like it to be shipped.
We also need your name, address and telephone number to process your order.
We can accept payment for telephone orders by credit card over the telephone.
Availability
All products offered for sale on the Website are subject to availability.
If a product you order is not in stock at the time we receive your order we will contact you by e-mail letting you know when we expect the product in stock and offer you the following options:
- dispatch the rest of the order now and send you the out-of-stock item(s) when it comes into stock
- wait and dispatch the whole order when the out-of-stock item(s) come into stock
- cancel your order in accordance with our cancellation and returns policy (see below).
If you chose to cancel the order we will refund any payment already collected from you in respect of that order, in accordance with our cancellation and returns policy (see below).
Payment
All payments for goods purchased via this Website will be charged in Great Britain Pounds (GBP).
Approximate Euro and US Dollar equivalents of the shopping basket total are displayed beside the Pound total.
Local credit/ debit card providers will bill you in your local currency.
Please check local currency equivalents.
Credit/ debit cards
We accept payment by most major credit or debit cards.
We currently accept Maestro, Mastercard, Solo, Visa, Visa Delta, Visa Electron and American Express.
All credit card transactions are processed to high security standards via SagePay (formerly Protx).
In placing an order you confirm that the credit/debit card that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.
If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery.
We will notify you that your card issuer has declined authorisation but we are not obliged to inform you of the reason for them doing so.
We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
PayPal
We accept payment via PayPal.
To pay using your PayPal account click Checkout with PayPal when you are ready to pay for your order.
Cheques/ Postal Orders
We regret that due to changes in the way banks handle cheques we are no longer able to accept payment by this method.
Handling and Dispatch See also Delivery (below)
Orders for delivery within the UK that we receive by 2.00pm Monday to Friday we aim to dispatch the same day.
Orders received on weekends we aim to dispatch the next business day.
We will use all reasonable endeavours to ensure that our published estimated dispatch times are met.
Packaging
We use recycled or recyclable packaging materials whenever possible.
We reuse the packaging our stock arrives in.
The loose fill we use is corn-derived and fully biodegradable. It can also be composted.
We pack all orders with great care to ensure that goods reach you in perfect condition.
Shipping
We aim to keep shipping costs to a minimum.
Our shipping charges are based only on the postage for the weight (products plus packaging) of your order and what it costs us to handle and ship it.
The shipping cost of your order is displayed on the shopping basket page and updated as you add items to your basket.
Please note - we do not ship to PO Box or Poste Restante addresses either in the UK or overseas.
United Kingdom (including Northern Ireland, Isle of Man and Channel Islands)
UK Express and UK Recorded Signed For are sent by
Royal Mail First Class Post or Courier depending on the weight of the order.
UK orders with a goods value of £50 or more have a free shipping option (not signed for).
| UK Shipping Rates |
| UK Express |
UK Recorded Signed For |
| 0-100gm | £1.99 | £3.13 |
| 101-250gm | £2.32 | £3.46 |
| 251-500gm | £2.84 | £3.98 |
| 501-750gm | £3.35 | £4.49 |
| 751gm-1000gm | £3.95 | £5.09 |
| 1000-1250 | £4.95 | £6.24 |
| 1251 upwards | £4.95 | £6.95 |
Delivery Times
Most UK Express and UK Recorded Signed For orders should be delivered the working day following dispatch or the working day after that.
Please note: some deliveries are subject to circumstances beyond our control.
Please allow up to 7 working days for your order to arrive, particularly at busy times of the year.
European Union
The following countries are within the European Union shipping zone:
Austria
Belgium
Bulgaria
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
|
Italy (excluding San Marino and Vatican City State)
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain (excluding Canary Islands)
Sweden
|
European Union Express is sent by Royal Mail International Packets (airmail).
European Union Signed For is
sent by Royal Mail International Signed For or Royal Mail Airsure (tracked) to those countries in which the latter is available.
Heavier orders will be shipped by courier and tracked to their destination.
European Union Express
Starts at £2.56.
Increases in 200gm increments to £11.68 at 2000gm.
Over 2kg all orders are sent European Union Signed For (see below).
European Union Signed For
Starts at £5.99.
Increases in 200gm increments to £17.20 at 2000gm.
2001 to 5kg - flat rate of £17.95.
Over 5kg - flat rate 39.99.
Delivery Times
European Union Express and European Union Signed For
Western Europe - should be delivered within 2-4 working days.
Rest of Europe - should be delivered within 3-7 working days.
Please note: some deliveries are subject to circumstances beyond our control.
please allow up to 14 working days for your order to arrive, particularly at busy times of the year.
Worldwide (countries outside the Europe Union)
Worldwide Express is sent by Royal Mail International and Worldwide Signed For is sent by Royal Mail International Signed For or Royal Mail Airsure (tracked) to those countries in which the latter is available.
Heavier orders will be shipped by courier and tracked to their destination.
Worldwide Express
Starts at £3.78.
Increases in 200gm increments to £16.70 at 2000gm.
Over 2kg all
orders are sent Worldwide Signed For (see below).
Worldwide Signed For
Starts at £8.22.
Increases in 200gm increments to
£19.90 at 2kg,
£39.80 at 4kg.
Rates above 4kg vary depending on the destination country.
Delivery Times
Worldwide Express and Worldwide Signed For - should be delivered 5-7 working days.
Please note: some deliveries are subject to circumstances beyond our control.
Please allow up to 21 working days for your order to arrive, particularly at busy times of the year.
Delivery
Delivery times are given above for each shipping method.
If you have not received your order within the times indicated above please email us at sales@theorganicbodycareshop.com or telephone 01557 332473 giving the transaction ID (sent to you in the email confirming your order).
The Organic BodyCare Shop Ltd cannot accept liability for delay or non-delivery caused by inaccuracies in address information you may have given us.
Ownership and Risk
Once you have received your order, all risk of damage to, or loss of, the goods becomes your responsibility.
Customs Duties
You the customer will be liable for any customs charges incurred on goods you have ordered.
Value Added Tax Refunds
We will refund on request Value Added Tax charged on orders shipped to countries that are not members of the European Union.
Simply send an email containing the words 'VAT Refund' in the subject line and the Order Number (which can be found at the top of your order confirmation email or invoice beginning with RC) in the body of the email to
VATRefunds@theorganicbodycareshop.com
and we will credit your credit or debit card or PayPal account with the amount of the VAT charged.
Cancellations, Exchanges and Returns
If for any reason you are not happy with an order or a product you have purchased from The Organic BodyCare Shop we will gladly exchange it or give you a refund.
If you intend to cancel your order in accordance with the cancellation and returns policy, you must take good care of the goods pending their return to us.
By law you have the right to cancel an order within 7 days of the day after you received it.
You are entitled to a full refund - excluding any delivery costs we may have incurred in shopping the goods to you.
You do not have to give a reason for cancelling your order.
Should you wish to cancel your order in this way please email sales@theorganicbodycareshop.com or telephone 01557 332473 as soon as possible.
In order to process refunds we require your name and address and the transaction ID number (if the order was placed via the Website).
If the order you are cancelling was placed by post please make that clear when you contact us.
We will provide the address to which to return the goods.
All goods should be returned unused, unopened and in a re-saleable condition, preferably in the packaging in which you/ the recipient received them.
We will not provide refunds for goods opened or used unless the goods are faulty.
It is your responsibility to ensure that returned goods are properly packaged and arrive safely.
You are also responsible for the cost of returning the goods to us.
We will refund your payment in full within 30 days of receiving notice of your cancellation.
If you paid by credit or debit card via the Website, your refund will be made directly to your credit or debit card within 30 days of your cancellation.
If you paid by PayPal your refund will be credited to your PayPal account.
If you paid by any other means, your refund will be made by cheque which will be posted to you within 30 days of your cancellation.
Goods Incorrectly Supplied or Damaged or Faulty on Receipt
If you receive from us goods that are not as ordered, damaged or faulty please email sales@theorganicbodycareshop.com or telephone on 01557 332473 within 3 days of receiving the goods.
We will make arrangements for you to receive a refund or a replacement at no extra cost.
We may ask you to return the goods to us in the original packaging so please retain goods and all packaging until you have spoken to us. If we ask you to return the goods we will pay the postage.
Please telephone or email us before returning any goods.
Consumer Protection (Distance Selling) Regulations
Our returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000.
This law applies to all transactions within the UK where a consumer does not meet the vendor.
Law
Any dispute over matters covered by these Terms & Conditions will be governed by the Law of Scotland.
