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Terms & Conditions
It is the aim of The Organic BodyCare Shop Ltd to make your shopping experience as straightforward and satisfactory as possible.
If you have any queries about our products, services, terms and conditions or policies please do not hesitate to contact us by email on info@theorganicbodycareshop.com or telephone 01557 332473 (Monday-Saturday 10am to 5pm).
TheOrganicBodyCareShop.com (hereinafter referred to as the Website) is owned and operated by The Organic BodyCare Shop Ltd, a limited company registered in Scotland (Company Number SC316419) whose registered business address is:
The Studio, Gas Lane, Kirkcudbright, Dumfries and Galloway, DG6 4HX.
The goods offered for sale on this website are offered for sale by The Organic BodyCare Shop Ltd.
Your contract for purchases made through this web site is with The Organic BodyCare Shop Ltd.
In accessing this website you agree to be bound by these Terms & Conditions.
If you do not agree to be bound by these Terms & Conditions you may not access or use this site.
These Terms & Conditions apply to all transactions for the sale of goods via the Website.
Please read them carefully.
Your statutory rights are not affected by anything in these Terms & Conditions.
The Organic BodyCare Shop Ltd reserves the right to change these terms and conditions at any time.
Any such change will be effective from the date the change is posted on the Website.
Complaints
If you have a complaint please
email complaints@theorganicbodycareshop.com or
telephone us on 01557 332473 (Monday-Saturday 10am to 5pm).
We will endeavour to deal with any complaint within three working days of receiving it.
If we are unable to resolve your complaint immediately we will keep you informed of the progress of what we are doing to resolve it and aim to bring it to a resolution as soon as possible.
Links
Any links to other websites provided on this Website are provided for your convenience only.
The Organic BodyCare Shop Ltd has no control over the content or operation of such websites and provision of a link does not constitute any kind of endorsement of such websites or any connection with their operators.
Visits to such sites are made at your own risk and The organic BodyCare Shop Ltd accepts no responsibility for any consequences of such visits.
Product and Price Information
The Organic BodyCare Shop Ltd takes great care to ensure that all product and price information on the Website is accurate.
If you find an error on the Website please contact us and we will rectify it as soon as possible.
The product and price information provided on this Website may contain unintentional inaccuracies or typographical errors.
Any liability for any such inaccuracies or errors, however arising, is expressly excluded to the fullest extent permitted by law.
Product illustrations are for guidance only.
We reserve the right to supply a product which may not appear identical to the illustration but which is identifiably the same product.
We make every endeavour to represent colours as accurately as possible but exact colour representation is not always possible because of differences in the way that different browsers and different computers display colours.
We reserve the right to adjust prices, offers, goods and specifications of goods on the Website at our discretion at any time.
All orders received before such a change will be processed at the prices in effect at the time the order was placed.
The Organic BodyCare Shop Ltd reserves the right to withdraw goods offered for sale from the Website at any time.
Ordering see also Mail Order (below)
We aim to make it straightforward to order from our online shop.
If you have any difficulty please do not hesitate to contact us.
When you have selected an item you wish to purchase select the quantity you require then click the ADD TO BASKET button to put the item(s) onto your order.
When you have added all the products you require click the CHECKOUT button. You will be asked for the information we need in order to process your order.
An order can easily be cancelled or changed up to the point at which you click the PLACE ORDER button on the Checkout page.
If you wish to cancel or change an order after that see Cancellations and Returns below.
All orders placed via the Website are subject to acceptance by The Organic BodyCare Shop Ltd.
We reserve the right not to accept an order for any reason and will not be liable to the party placing the order or to anyone else in these circumstances.
After submitting an order you will be sent an order acknowledgement email with your order number and details of the goods that you have ordered.
Please note this email is an acknowledgement and does not constitute legal acceptance of your order.
Acceptance of your order and the formation of a contract between us will take place when goods you ordered have been despatched to you.
Please check the details on the acknowledgement email and contact us as soon as possible if anything is not as you intended/ expected it to be.
We recommend that you print the acknowledgement email and retain it for your reference.
Mail Order
We welcome mail orders by post, email or telephone.
We will shortly have available a mail order form that can be printed off for creating orders of this type.
In the meantime, simply write, email or phone us giving the Product Name and Brand, our Product Number (if possible - these numbers are beside each product here on the website),
the quantity of each product you would like, who you would like it sent to and how you would like it to be shipped.
We also need your name, address and telephone number to process your order.
We will reply the day we receive your order and tell you the cost of the order, including shipping.
We can accept payment for mail orders:
- by cheque or postal order (made out to The Organic BodyCare Shop Ltd, crossed a/c payee and sent to The Organic BodyCare Shop Ltd, The Studio, Gas Lane, Kirkcudbright, DG6 4HX, Scotland.
- by credit card over the telephone (in the usual way)
PLEASE DO NOT SEND CASH THROUGH THE POST
Your order will be dispatched the working day following clearance of your payment.
Availability
All products offered for sale on the Website are subject to availability.
If a product you order is not in stock at the time we receive your order we will contact you by e-mail letting you know when we expect the product in stock and offer you the following options:
- dispatch the rest of the order now and send you the out-of-stock item(s) when it comes into stock
- wait and dispatch the whole order when the out-of-stock item(s) come into stock
- cancel your order in accordance with our cancellation and returns policy (see below).
If you chose to cancel the order we will refund any payment already collected from you in respect of that order, in accordance with our cancellation and returns policy (see below).
Payment
All payments for goods purchased via this Website will be charged in Great Britain Pounds (GBP).
Approximate Euro and US Dollar equivalents of the shopping basket total are displayed beside the Pound total.
Local credit/ debit card providers will bill you in your local currency.
Please check local currency equivalents.
Credit/ debit cards
We accept payment by most major credit or debit cards.
We currently accept Maestro, Mastercard, Solo, Visa, Visa Delta, Visa Electron and American Express.
All credit card transactions are processed to high security standards via Protx.
In placing an order you confirm that the credit/debit card that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.
If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery.
We will notify you that your card issuer has declined authorisation but we are not obliged to inform you of the reason for them doing so.
We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
PayPal
We accept payment via PayPal.
To pay using your PayPal account click Checkout with PayPal when you are ready to pay for your order.
Cheques/ Postal Orders
Cheques should be made payable to The Organic BodyCare Shop Ltd and crossed a/c Payee.
Please write your order number (which we will give you in our confirmation email or by telephone) on the back of the cheque.
Cheques/ postal orders should be sent to Order Dept, The Organic BodyCare Shop, The Studio, Gas Lane, Kirkcudbright, Dumfries and Galloway, DG6 4HX, Scotland.
On completion of the credit/debit card
payment transaction you will be sent an email confirming your order and your order will be processed.
In the case of orders paid by cheque or postal order your order will be processed after the cheque or postal order has cleared through the bank clearing system.
Handling and Dispatch
See also Delivery (below)
Orders for delivery within the UK that we receive by 2.00pm Monday to Friday we aim to dispatch the same day.
Orders received on weekends we aim to dispatch the next business day.
Orders paid for by cheque/ postal order will be shipped on the business day following the day on which the cheque/ postal order cleared.
We will use all reasonable endeavours to ensure that our published estimated delivery times are met.
The Organic BodyCare Shop Ltd cannot accept any liability any delay or non-delivery caused by inaccuracies in address information you may have given us or due to other circumstances beyond our control.
Packaging
We use recycled or recyclable packaging materials whenever possible.
We reuse the packaging our stock arrives in.
The loose fill we use is corn-derived and fully biodegradable. It can also be composted.
We pack all orders with great care to ensure that goods reach you in perfect condition.
Shipping
We aim to keep shipping costs to a minimum.
Our shipping charges are based on the postage for the weight (products plus packaging) of your order and what it costs us to handle and ship it.
We provide free shipping on orders
- to the UK having a value (excluding shipping) over £50.00
- to Europe having a value (excluding shipping) over £60.00
UK (including Isle of Man and Channel Islands)
Within the United Kingdom we ship as follows:
Order weight up to 2kg - Royal Mail First Class Post
Order weight over 2kg - Royal Mail Standard Parcel Service
Our UK shipping rates
| 0-100gm |
£1.75 |
| 101-250gm | £2.24 |
| 251-500gm |
£2.81 |
| 501-750gm |
£3.38 |
| 751gm-1kg |
£4.60 |
| 1kg-upwards |
£4.95 |
Europe
We ship to Europe by Royal Mail AirMail.
The following countries are within the Europe shipping zone:
Albania
Andorra
Armenia
Austria (EU)
Azerbaijan
Azores (EU)
Balearic Islands (EU)
Belarus
Belgium (EU)
Bosnia Herzegovina
Bulgaria (EU)
Canary Islands
Corsica (EU)
Croatia
Cyprus (EU)
Czech Republic (EU)
Denmark (EU)
Estonia (EU)
Faroe Islands
Finland (EU)
France (EU)
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Georgia
Germany (EU)
Gibraltar (EU)
Greece (EU)
Greenland
Hungary (EU)
Iceland
Ireland (EU)
Italy (EU)
Kazakhstan
Kosovo
Kyrgyzstan
Latvia (EU)
Liechtenstein
Lithuania (EU)
Luxembourg (EU)
Macedonia
Madeira (EU)
Malta (EU)
Moldova
Monaco (EU)
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Montenegro
Netherlands (EU)
Norway
Poland (EU)
Portugal(EU)
Romania(EU)
Russia
San Marino
Serbia
Slovakia (EU)
Slovenia (EU)
Spain (EU)
Spitzbergen
Sweden (EU)
Switzerland
Tajikistan
Turkey
Turkmenistan
Ukraine
Uzbekistan
Vatican City State
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Our European shipping rates
| 0-100gm |
£1.76 |
| 101-120gm |
£1.90 |
| 121-140gm |
£2.03 |
| 141-160gm |
£2.17 |
| 161-180gm |
£2.30 |
| 181-200gm |
£2.43 |
| 201-220gm |
£2.55 |
| 221-240gm |
£2.68 |
| 241-260gm |
£2.79 |
| 261-280gm |
£2.91 |
| 281-300gm |
£3.02 |
| 301gm to 500gm |
Add 11p for every additional 20gm |
| 501gm to 2kg |
Add 10p for every additional 20gm |
Orders weighing more than 2.00kg will be shipped as two or more packets of up to 2.00kg each.
Countries outside Europe
We ship to countries outside Europe by Royal Mail AirMail.
Our shipping rates to countries outside Europe
| 0-100gm |
£2.27 |
| 101-120gm |
£2.50 |
| 121-140gm |
£2.73 |
| 141-160gm |
£2.96 |
| 161-180gm |
£3.20 |
| 181-200gm |
£3.41 |
| 201-220gm |
£3.62 |
| 221-240gm |
£3.83 |
| 241-260gm |
£4.05 |
| 261-280gm |
£4.27 |
| 281-300gm |
£4.49 |
| 301gm to 500gm |
Add 22p for every additional 20gm |
| 501gm to 2kg |
Add 20p for every additional 20gm |
Orders weighing more than 2.00kg will be shipped as two or more packets of up to 2.00kg each.
International Orders - Royal Mail International Signed For™ option
Royal Mail's International Signed ForT service gives you the peace of mind of knowing that a signature will be required when your order is delivered
and that if your order is lost or damaged you will be entitled to compensation for the value of the order.
International Signed For™ is available to most countries and costs £3.50 on top of the AirMail charges listed above.
More information about International Signed For™ and Extra Insurance
Up to £34 compensation for loss or damage is standard with International Signed ForT.
If your order is worth more than £34, you can get additional cover of up to £250 for an additional £2.00.
Click the Extra Insurance button on the shopping basket page to buy this cover.
Delivery
We aim to dispatch orders received before 2.00pm on the same working day they are received.
UK
Orders weighing up to 2kg are shipped by Royal Mail First Class Post.
These orders should be delivered the within one or two days of dispatch.
Orders weighing over 2kg are shipped by Royal Mail Standard Parcel Service.
These orders should be delivered within three to five working days of dispatch.
Please note: some deliveries are subject to circumstances beyond our control. In the UK please allow up to 7 days for your order to arrive, particularly at busy times of the year.
Europe
Orders shipped by Royal Mail Air Mail.
These orders should be delivered within 3 working days.
However, since some deliveries are subject to circumstances beyond our control, in the UK please allow up to 10 days for your order to arrive, particularly at busy times of the year.
Rest of the World
Orders shipped by Royal Mail Air Mail.
These orders should be delivered within 5 working days.
However, since some deliveries are subject to circumstances beyond our control, in the UK please allow up to 14 days for your order to arrive, particularly at busy times of the year.
If you have not received your order within the times indicated above please email us at sales@theorganicbodycareshop.com or telephone 01557 332473 giving the transaction ID (sent to you in the email confirming your order).
Please note - we do not ship to PO Box or Poste Restante addresses either in the UK or overseas.
Ownership and Risk
Once you have received your order, all risk of damage to, or loss of, the goods becomes your responsibility.
Customs Duties and Taxes
You the customer will be liable for any customs charges incurred on goods you have ordered.
Cancellations, Exchanges and Returns
If for any reason you are not happy with an order or a product you have purchased from The Organic BodyCare Shop we will gladly exchange it or give you a refund.
If you intend to cancel your order in accordance with the cancellation and returns policy, you must take good care of the goods pending their return to us.
By law you have the right to cancel an order within 7 days of the day after you received it.
You are entitled to a full refund - excluding any delivery costs we may have incurred in shopping the goods to you.
You do not have to give a reason for cancelling your order.
Should you wish to cancel your order in this way please telephone 01557 332473 as soon as possible.
In order to process refunds we require your name and address and the transaction ID number (if the order was placed via the Website).
If the order you are cancelling was placed by post please make that clear when you contact us.
We will provide the address to which to return the goods.
All goods should be returned unused, unopened and in a re-saleable condition, preferably in the packaging in which you/ the recipient received them.
We will not provide refunds for goods opened or used unless the goods are faulty.
It is your responsibility to ensure that returned goods are properly packaged and arrive safely.
You are also responsible for the cost of returning the goods to us.
We will refund your payment in full within 30 days of receiving notice of your cancellation - excluding any delivery costs we may have incurred in shopping the goods to you.
If you paid by credit or debit card via the Website, your refund will be made directly to your credit or debit card within 30 days of your cancellation.
If you paid by any other means, your refund will be made by cheque which will be posted to you within 30 days of your cancellation.
Goods Incorrectly Supplied or Damaged or Faulty on Receipt
If you receive from us goods that are not as ordered, damaged or faulty please contact us by telephone on 01557 332473 within 3 days of receiving the goods.
We will make arrangements for you to receive a refund or a replacement at no extra cost.
We may ask you to return the goods to us in the original packaging so please retain goods and all packaging until you have spoken to us. If we ask you to return the goods we will pay the postage.
Please telephone or email us before returning any goods.
Consumer Protection (Distance Selling) Regulations
Our returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor.
Law
Any dispute over matters covered by these Terms & Conditions will be governed by the Law of Scotland.
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The Organic BodyCare Shop is pleased to accept payment by
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Copyright © 2007 The Organic BodyCare Shop Ltd.
All rights reserved.
The Organic BodyCare Shop Ltd is a company registered in Scotland (SC316419)
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